Contact Us

Contact Us

Bombacaceae is an online retail brand operated by Shenzhen Guobo Trading Co., Ltd..

If you have questions about an order, product, payment, delivery, return, refund, or privacy request, please contact our customer support team using the details below.

Customer Support

Email: support@bombacaceae.com
Telephone: +1 518-605-4058

We aim to review and respond to customer inquiries within one business day. Response times may be longer during weekends, public holidays, or periods of unusually high demand.

For questions about an existing order, please include:

  • Your full name;

  • Your order number;

  • The email address used at checkout; and

  • A clear description of your request.

Please do not include complete payment card numbers, security codes, passwords, or other unnecessary sensitive information in your message.

Company Information

Operating Brand: Bombacaceae
Legal Entity: Shenzhen Guobo Trading Co., Ltd.
Registered Address: Room 401, No. 254 Longsheng Road, Longsheng Community, Dalang Subdistrict, Longhua District, Shenzhen
Email: support@bombacaceae.com
Telephone: +1 518-605-4058

The registered address above is our corporate registration address. It is not a return warehouse. Products must not be returned without prior authorization from our customer support team.

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