Privacy Policy

Effective Date: September 24, 2026
Last Updated: September 24, 2026

This Privacy Policy explains how Shenzhen Guobo Trading Co., Ltd., operating the Bombacaceae online store, collects, uses, discloses, stores, and protects personal information when you visit bombacaceae.com, place an order, contact us, or otherwise use our services.

For the purposes of applicable privacy laws, Shenzhen Guobo Trading Co., Ltd. is the business responsible for determining how personal information collected through this store is used.

1. Information We Collect

Depending on how you interact with us, we may collect:

Information You Provide

• Name;

• Billing and shipping address;

• Email address;

• Telephone number;

• Order details;

• Account information;

• Messages, support inquiries, reviews, and other information you submit;

• Marketing preferences; and

• Information required to process a return, replacement, refund, or dispute.

Payment Information

Payments are processed by third-party payment providers. We do not directly store complete payment card numbers or card security codes on our systems.

Information Collected Automatically

When you use our website, we and our service providers may collect:

• IP address;

• Browser and device information;

• Operating system;

• Pages viewed and links selected;

• Referring website;

• Shopping cart activity;

• Order and checkout interactions;

• Approximate location derived from an IP address;

• Cookie identifiers and similar technical information; and

• Advertising, attribution, and website performance information.

2. How We Use Personal Information

We may use personal information to:

• Operate and maintain our website;

• Process payments and fulfill orders;

• Arrange shipping and provide tracking information;

• Communicate about orders, returns, refunds, or customer support requests;

• Detect fraud, abuse, security incidents, or unauthorized transactions;

• Maintain business and transaction records;

• Improve our products, website, customer experience, and services;

• Measure advertising and campaign performance;

• Send marketing communications when permitted by law;

• Comply with legal, regulatory, tax, accounting, and contractual obligations; and

• Establish, exercise, or defend legal claims.

Where applicable law requires a legal basis, we process personal information based on performance of a contract, compliance with legal obligations, our legitimate business interests, consent, or another basis permitted by law.

3. How We Share Personal Information

We may disclose personal information to service providers that assist us with:

• Ecommerce hosting and store operations, including Shopify;

• Payment processing and fraud prevention;

• Warehousing, fulfillment, shipping, and delivery;

• Email delivery and customer support;

• Website hosting, security, analytics, and performance;

• Advertising, attribution, and campaign measurement;

• Professional services such as accounting, legal, and compliance support; and

• Government authorities or other parties where disclosure is legally required.

Shopify processes information needed to provide the ecommerce platform and related services. More information is available in the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

We may use AppLovin for advertising performance measurement and campaign optimization. For more information about AppLovin’s collection and use of your information, visit:

https://legal.applovin.com/privacy/

We may also use services provided by Meta and Google for advertising, analytics, security, or website functionality. Their processing of personal information is governed by their respective privacy policies.

We do not sell personal information in exchange for money. However, disclosures involving advertising cookies or identifiers may be treated as a “sale,” “sharing,” or targeted advertising under certain laws. Where required, visitors may opt out through our cookie preferences or data-sharing opt-out controls.

4. Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies and similar technologies to:

• Keep the website, shopping cart, account, and checkout functions operating properly;

• Remember user preferences;

• Prevent fraud and maintain website security;

• Measure website traffic and performance;

• Understand how visitors interact with our website; and

• Measure or personalize advertising where permitted by applicable law.

Essential cookies are required for the website to function and may be used without consent where permitted by law.

Where consent is required, non-essential analytics, personalization, and advertising cookies will not be activated unless you provide affirmative consent through the cookie banner.

When the cookie banner is displayed, you may:

• Select “Accept All” to allow non-essential cookies;

• Select “Reject Non-Essential” to refuse non-essential cookies; or

• Select “Manage Preferences” to choose which categories of non-essential cookies to allow.

Rejecting non-essential cookies will not prevent essential store functions from operating, although some optional website features or personalized content may be unavailable.

You may also restrict or delete cookies through your browser settings. Deleting stored cookies may cause the cookie banner to appear again when you revisit the website. Blocking essential cookies may affect shopping cart, account, login, or checkout functions.

If you have questions about our use of cookies or wish to exercise an applicable privacy right, please contact support@bombacaceae.com with the subject line “Privacy Request.”

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, recordkeeping, dispute resolution, and compliance with legal, tax, accounting, and contractual obligations.

Retention periods may vary according to the type of information and the reason it was collected. When information is no longer required, we will delete, anonymize, or securely restrict it where reasonably practicable.

6. International Data Transfers

Our company is registered in Shenzhen, China, and some service providers may process information in other countries or regions. Privacy and data protection laws in those locations may differ from those in your country.

Where required, we use contractual, organizational, or other legally recognized safeguards for international transfers of personal information.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of eligible information;

• Request restriction of or object to certain processing;

• Withdraw consent where processing is based on consent;

• Opt out of direct marketing;

• Opt out of certain advertising-related data sharing;

• Request a portable copy of eligible information; and

• Submit a complaint to the relevant data protection authority.

To submit a privacy request, email support@bombacaceae.com with the subject line “Privacy Request.”

We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

8. Marketing Communications

If you choose to receive promotional emails, you may unsubscribe at any time using the unsubscribe link in the email or by contacting support@bombacaceae.com.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages about orders, payments, shipping, security, or customer support.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No online system is completely secure. We cannot guarantee absolute security, but we regularly review the safeguards used in connection with our store and service providers.

10. Children’s Privacy

Our website and products are intended for a general adult audience and are not directed to children. We do not knowingly collect personal information from children where parental consent would be required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact support@bombacaceae.com.

11. Third-Party Links

Our website may contain links to third-party websites. We do not control and are not responsible for the privacy practices, security, or content of those websites. Please review their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy when our services, technologies, legal obligations, or data practices change. The revised policy will be posted on this page with an updated “Last Updated” date.

13. Contact Information

Data Controller: Shenzhen Guobo Trading Co., Ltd.
Operating Brand: Bombacaceae
Registered Address: Room 401, No. 254 Longsheng Road, Longsheng Community, Dalang Subdistrict, Longhua District, Shenzhen
Email: support@bombacaceae.com
Telephone: +1 518-605-4058